At ULUM AL AZHAR, our policies are designed to be flexible for our students while also respecting the professional time and schedules of our dedicated teachers. We view our lessons as professional appointments, similar to those with a doctor or specialist.

To manage your schedule effectively, we strongly recommend using the Portal. It is the fastest and most reliable way to make timely changes to your lessons.

This is the most important rule for all scheduling changes. To be eligible for any refund or rescheduled credit, you must cancel your lesson at least 3 hours before its scheduled start time.

To ensure your cancellation is logged instantly and correctly, the best method is to use the Ulum Al Azhar Portal. You can also use the student dashboard on our website. Cancellations made with less than 3 hours’ notice cannot be processed and are not eligible for a refund or credit, regardless of your plan.

Policy on Teacher Cancellations

If your teacher cancels a lesson at any time, you will always receive a full credit for that session, regardless of your subscription plan. This credit will be automatically applied to your account.

Refund and Reschedule Policy by Student Plan

Your eligibility for refunds or to reschedule a class you cancel (with more than 3 hours’ notice) depends on your Fees plan.